Shipping & Returns

Free shipping is applied to US orders of $75 or more shipped to a single U.S. address, after promotions and discounts are applied.

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International Shipping: Right now, we offer domestic shipping in the US and Canada. If you’re looking to purchase 20 decks or more, please reach out to us directly at contact@thecreativemindset.com

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Order Changes: Our warehouse works quickly and efficiently to ensure orders are shipped out as soon as possible. Because we are busy working on getting your order out as fast as we can, we are unable to accommodate order cancellations or order modifications including address changes, retroactive discounts, and billing changes once an order has been placed. For orders that require a reshipment due to an incorrect address, the Customer will be invoiced for the cost of shipping prior to a new order being mailed out. No Exceptions. 

Lost/Stolen Orders: During the holiday season there is an increase in online ordering. We also acknowledge that lost/stolen packages have also increased this year. The Creative Mindset is more than willing to ship out 1 replacement order free of charge. If a second replacement order is required, the customer will be responsible for shipping fees related to reshipment. Unfortunately, we are unable to support a third replacement order at this time. You have 30 days from the date your order was delivered to submit a claim. No Exceptions. 

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For more questions regarding this policy please send us an email at contact@thecreativemindset.com.

Holiday Return Policy: During the holiday season, orders that are purchased between November 1, 2023 - Dec 25, 2023 will have until February 1, 2024 to return orders for a full refund of the purchase price not including shipping. Please reach out to contact@thecreativemindset.com to start the return process. 

Wholesale Orders: We love working with local shops, schools, organizations and studios to distribute our cards more broadly within your communities. If you’re interested in purchasing 20 units or more, please reach out to us directly at contact@thecreativemindset.com.

Store Currency: Please note that our online store collects payment in U.S. Dollar's. We are unable to cancel or modify orders due to currency conversions. No Exceptions. 

Returned to Sender Orders

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We have amazing carrier partners that work diligently to ensure your order arrives as quickly as possible. After consecutive failed delivery attempts, orders will be returned to our warehouse. We are more than happy to ship out a new order. The customer will be responsible for the full cost of reshipping. Thank you for your understanding. Please contact contact@thecreativemindset.com with any questions or concerns.

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Some Useful Tips 

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We would hate for you not to receive your order. Here are some tips to ensure that you receive your order without experiencing delays. 

• Please make sure that the shipping address is correct as we are unable to redirect or modify your shipping address once an order has been placed. Orders that are returned to sender will be invoiced for the cost of reshipping the order.

• Security is important to us. Please ensure that you are using the correct payment method. If using third party payment sometimes payment information for multiple people is housed under one account. We are unable to update payment information once payment has been accepted.

• Please note that your order total will be calculated in US dollars. We are unable to calculate order totals in other currencies at this time. 

• Please note that it may take 3-7 business days for domestic order to arrive. 

• If you are shipping to an address that has mail rooms, mail lockers, concierge. Please keep checking in on your tracking information to stay up to date with expected delivery dates to avoid any lost or stolen packages.

Returns can be requested within 14 days of receiving your order. Refunds will be issued after orders have been inspected and checked to make sure items meet our return requirements. Please contact us at: contact@thecreativemindset.com to request assistance with a return.